Return process - picked up easily and conveniently by our DHL Express Service. (This Service is currently not available.)

To simplify the return process, GOLDBLACK asks you to proceed as follows within 14 days of receiving your shipment:

  1. Contact e-commerce customer service (e-mail service@goldblack.de ) with your order number to obtain a returns label;
  2. The prices for a comfortable return can be found in the price chart.
  3. GOLDBLACK arranges a DHL Express pick-up service for your return.
  4. Afterwards you will receive an e-mail with your return label;
  5. Please print it out and attach it to the delivery package;
  6. Put the product and all other documents in the original packaging and seal the delivery package;
  7. Hand over the entire package to the DHL-Express employee at the agreed pick-up location;
  8. The DHL-Express employee will pick up the parcel - free of charge;
  9. Sign the collection confirmation.

You have to pay the direct costs for the return and GOLDBLACK pays the costs for the DHL Express pick-up service. Fees will be deducted from your refund amount.


If you decide not to follow the above return process, you must take reasonable care to ensure that the product is correctly addressed, adequately packaged, franked and safely delivered to GOLDBLACK and not damaged or lost in transit. 


Products purchased on the Website or through E-Commerce Customer Service should be returned to GOLDBLACK - Returns Department - at the following address:

GOLDBLACK Premium Accessories GmbH & Co.KG
Department for returns -
Hauptstrasse 367
51143 Cologne
Germany
porto@goldblack.de

Please return any products that you do not wish to keep to GOLDBLACK Premium Accessoires GmbH & Co.KG - department for return shipment - immediately, but in any case no later than fourteen (14) days after the declaration of revocation of your order. Please ensure that you have a tracking number. Failure to comply with this provision may delay a refund to the eligible customer. If the original GOLDBLACK box or special packaging is not returned in perfect condition, GOLDBLACK is entitled to deduct the corresponding value from the refund amount. Please DO NOT return products you ordered through the website or e-commerce customer service to authorized GOLDBLACK dealers.
Please also refrain from returning products that were NOT ordered on the website or via the e-commerce customer service to GOLDBLACK Premium Accessoires GmbH & Co KG, returns department.

 

Returns Pricelist

 

Destination Returns Return-Price
Germany    
DHL-Express free pick up Service 7.95 €
   
Zone A - Europe 
Andorra, Belgium, Bulgaria, Denmark, Estonia, Faroe Islands, Finland, France, Gibraltar, Greece, Great Britain, Guernsey, Ireland, Iceland, Italy, Jersey, 
Canary Islands, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Northern Ireland, Norway, Austria, Poland, Portugal, 
Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Vatican City, Cyprus (South)
   
DHL-Express free pick up Service 11.00 €
   
Zone B - Europe
Ukraine, Turkey, Serbia, Russia, Montenegro, Moldova, Macedonia, Kosovo, Bosnia and Herzegovina, Belarus, Albania
   
DHL-Express free pick up Service 17.00 €
   
Zone B - America
USA, Canada, Mexico
   
DHL-Express free pick up Service 17.00 €
   
Zone B - Asia
Japan, Thailand, Taiwan, Sri Lanka, Singapur, Indien, Hong Kong, China 
   
DHL-Express free pick up Service 17.00 €
   
Zone C
United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Australia, Brazil, Indonesia, South Korea, Oman, New Zealand, Egypt 
   
DHL-Express free pick up Service 20.00 €
   
Rest of the world*    
DHL-Express free pick up Service 22.00 €