How do I contact your Customer Service Department?
Please use the below details to contact Customer Services:
Hours of business:
Monday-Friday: 9am to 6pm (CET)
Saturday and Sunday: Closed
How can I unsubscribe from your Newsletter?
To unsubscribe, please use the link located at the bottom of the GOLDBLACK Newsletter.
Please note that you will no longer be informed of vouchers and special offers.
Is my personal information kept private?
Yes. We consider the information you choose to share with us personal and confidential. All information provided by you will be treated securely in compliance with German Federal Data Protection Act and the German Telemedia Act.
What payment methods can I use online?
We accept Visa, MasterCard, American Express, JCB, Amazon Payments, Diners Club and PayPal.
What does “pre-order” mean on an item I would like to order?
A pre-order item is a new product arriving at a later date. Any product on our website that is available soon, is marked with pre-order. The estimated delivery date is mentioned in the product description. We will ship your order as soon as we receive the product!
Do prices listed in the site include shipping fee?
The shipping is charged separately and varies according to shipping destination.
For more information, please check our delivery information.
Do you offer any promotional codes, coupons, or discounts?
Sign up for our newsletter or follow us on Social Media to keep informed about upcoming trends, vouchers, and special offers.
Can you gift wrap my order?
Yes. We offer complimentary gift wrapping. Simply check the “wrap as gift” option upon check out. If you forgot to order as a gift, contact our Customer Service Team firstname.lastname@example.org as soon as possible.
Please note that we cannot gift wrap any orders after they have been shipped.
Is international shipping available?
Yes, GOLDBLACK provide worldwide shipping.
Which shipping company will deliver my shipment?
We deliver worldwide with most secure and reliable companies to provide you the best service. Depending on chosen shipping method and destination, orders will be dispatched with FedEx, DHL or USPS.
How much does delivery cost?
We offer complimentary delivery for orders over 500€. For further information regarding delivery costs, please see our delivery information.
When can I expect to receive my order?
Your order leaves our house within 48 hours. For full details regarding delivery times, please see our delivery information.
Can I track my order?
We will send you an email to confirm that your order has been shipped. This will contain a tracking number to allow you to track your delivery.
If you do not receive any email with a tracking number, please check your email spam files first. Afterwards contact our Customer Service Team email@example.com with your order number.
Can I change my delivery address?
If you wish to change the delivery address of your order, please contact our Customer Service Team firstname.lastname@example.org with your order number as soon as possible.
Please note, we are unable to make changes to orders after they have been shipped.
I have received the wrong item. What should I do?
Please accept our apologies for any inconvenience this may have caused.
Please contact our Customer Service Team email@example.com with your order number, who will take care of the problem.
For more information, please see Revocation.
Can I cancel my order?
To cancel your order, please contact our Customer Service Team firstname.lastname@example.org with your order number as soon as possible.
Please note that we cannot cancel any orders after they have been shipped.
See Revocation for more information on how to request an exchange or refund.
Can I return my purchase if it doesn't fulfil my expectations?
Should any product not meet your expectations, GOLDBLACK will grant a 14-day money back guarantee on all products sold on its website as from date of receipt. The Customer required to pay the shipping costs of returns if the goods are delivered as ordered.
The product should be in the original condition and packaging. The payment will be refunded after the unused product has been received and checked.
For more information, please see Revocation.
The product I received looks different to the image at the website?
Every effort is made to ensure that all product images are as accurate as possible. Please note that images used are stock photographs and that texture of the leather may not exactly correspond to actual products.
How quickly will my card be refunded?
We intend to proceed your return within 48 hours from receipt. Once the refund has been completed, it may take up to 14 days for your credit card provider to return the funds to your account.
Can I use an alternative card for my refund?
Refunds can only be administered to the card used to make the original payment.
Do you have a wholesale team?
In addition to our online store, GOLDBLACK products are available for luxury retailers. For all enquiries, regarding our wholesale business, please contact email@example.com